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Support2018-08-14T21:52:10+00:00

Intra F.A.Q.

Search Documentation And Watch Videos To Find Answers

Yes, we offer support via phone (888.700.7027), email (techsupport@sclogic.com), chat (www.sclogic.com), and WebEx.

We support Windows Server 2008 or newer.

We support SQL Server 2008/R2, SQL Server 2012, SQL Server 2014, SQL Server 2016, and SQL Azure.

We support IE 10 or higher, Firefox, Safari, or Chrome.

We support Windows 7 and higher.

We support Windows Mobile 5, Windows Mobile 6, Windows CE for Mobile Computing, Windows Embedded Handheld, Android 4.4 +.

The service that connects the mobile devices with the database.

Yes, Intra can integrate with a wide variety of external databases and ERP systems.

Most of the installation work takes place remotely. On-site set up and training can typically be limited to one or two days.

Intra is deployed using Microsoft’s .Net ClickOnce deployment model.

By default, Intra desktop client communicates with the server on standard SSL web ports (443) using https traffic. The specific port is completely configurable.

Intra uses this service to automatically create customizable email messages to alert recipients, users, or managers of routine or exceptional changes in the status of a tracked item.

Press and hold down the red power button in the lower left-hand corner of the device until the unit turns itself off. It will then turn itself back on and provide a message asking you to release the button. That’s it! View a video here – http://www.youtube.com/user/sclogic1.

Turn the unit over, remove the strap, and slide the lock from left to right which will free the battery. Take the battery off and find the opening in the lower right hand corner of the covering. Lift that up and find the lock. Slide that from left to right and gently lift and remove the storage card. View a video here – http://www.youtube.com/user/sclogic1.

Intra can be installed on-premise or hosted (by us or you).

Yes, if a built-in sign-on is used (username/password), password expiration is configured through an administrative level function of the application. In Windows authentication mode, the application defers to AD/LDAP.

We recommend 200MB as the initial size. Growth is primarily dependent on the number of items processed and attachments stored in the system.

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Support Tickets Answered

We pride ourselves on our support. 98% of our support tickets are opened and closed within the same day.

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Miles Traveled

Our customers are spread across five of seven continents.

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Cups of Coffee Sipped

Coffee keeps us going and we drink A LOT of it.

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Items Stored in Intra

Intra is a true powerhouse and stores tons of asset information at any given time.